Overview

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• You do not receive them within the guaranteed time (30 days not including 2-5 day processing).
• You receive the wrong item.
• You do not want the product you have received (but you must return the item at your expense and the item must be unused and also must be in the original packaging).

We do not issue the refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 15 days after delivery.
• Any item that is not in the original packaging.

Shipping returns and exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@rockwaysports.com.

You will be responsible for paying for your own shipping costs for returning your item. We will not refund the shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange or refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at support@rockwaysports.com for questions related to refunds and returns.